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How to refund a customer properly

Don't worry, you'll still be able to process the refund, but we'll need to send you a Direct Debit collection notice if there's a negative balance at the end of a business day. We'll then take this from the bank account you registered with us, within 10 business days.

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Help and support

Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

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