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How to refund a customer properly

Don't worry, you'll still be able to process the refund, but we'll need to send you a Direct Debit collection notice if there's a negative balance at the end of a business day. We'll then take this from the bank account you registered with us, within 10 business days.

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Help and support

Need some help? Head to our FAQs, where we’ve hopefully got what you’re looking for. You’ll find informationand how-to videos to help you get started, manage your account, and address basic issues with your card machines. Check it out!

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Time to get started with Tyl? Fab, we’re here for you. Our UK-based team is on:

0333 060 9960

We're open Monday to Friday 9am - 5pm (except bank holidays)
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