Help and support
Looking for help getting started with Tyl? Or troubleshooting an issue? Either way, our FAQs are here to help.
- Why are my online payments transactions declining?
- What do I do if my activation code doesn’t work?
- My card machine is unresponsive
- What should I do if I don't receive my daily settlement?
- Will my card machine work without receipt roll?
- I've forgotten my Virtual Terminal username and/or password
- I've forgotten my Tyl Portal username and/or password
- I'm struggling with my monthly payments, can Tyl help?
- See all FAQs
The Tyl Portal
Business and customers safety
Online chat for our existing customers
If you can’t find the answer in our articles, or need more help, you can chat to us online.
We're open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).
If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).
To contact us using Text Relay, add 18001 before any of our phone numbers.