Help and Support
If you want to find out more about how to get started with Tyl, need a bit of help getting set up or troubleshooting some problems, our FAQs and videos can help.
Troubleshooting
- Why are my online payments transactions declining?
- What do I do if my activation code doesn’t work?
- My card machine is unresponsive
- What should I do if I don't receive my daily settlement?
- Will my card machine work without receipt roll?
- I've forgotten my Virtual Terminal username and/or password
- I've forgotten my Tyl Portal username and/or password
- I'm struggling with my monthly payments, can Tyl help?
- See all FAQs
Getting started with Tyl
Start taking card payments in person, online or over the phone with our handy getting started articles, videos and more.
PAX A50
Ingenico
Clover Flex
Online payments
The Tyl Portal
From password resets to exporting data sets, learn all there is to know to navigate your Tyl portal with ease.
Business and customers safety
Whether you're completing your PCI attestation, defending a chargeback or protecting your business from fraud, our articles and FAQs are here to help.
Your Tyl account
Billing and settlement
Managing my account
Useful information
Can't find the help you need?
Online chat for our existing customers
If you can’t find the answer in our articles, or need more help, you can chat to us online.
We're open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).
May Bank Holiday opening times:
29th May (Spring) = 9am to 5pm
New customers
If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).
To contact us using Text Relay, add 18001 before any of our phone numbers.