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Our Privacy & Cookies

Privacy Policy

At Tyl by NatWest, we’re committed to protecting your personal data.

Our privacy policy explains the type of information we collect about you, how we use it, when we share it and who we share it with. It also tells you how we keep your data secure and how you can access it if you want to.

You can visit our website without telling us who you are or revealing any information about yourself.

We promise to treat any personal information about you securely, fairly and lawfully. We’re committed to protecting your privacy.

When we ask you for personal information online, it’ll usually be because you’ve sent us an online application, or you’ve used one of our online products or services. If you ask us to send you news updates, we might ask you for personal info then, too.

You can find full details of how we use customer information here.

Tap to Pay privacy policy
Tap to Pay privacy notice (PDF)Tap to Pay privacy notice (PDF)


A bit about cookies

A cookie is a small text file that's stored on your computer, smartphone, tablet or other device when you visit a website or use an app.

If you want to restrict or block the cookies we set, you can do this through your browser settings. Your browser’s help section should tell you how.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, go to

The cookies we use include:

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Google Analytics

These cookies help us analyse how our visitors use the site. You can find out more about how Google Analytics is used on the Google privacy site.

Google Optimise

Google Optimise helps us offer personalised experiences to help deliver the most relevant digital experience.

Cross site request forgery prevention cookie

We use these along with session cookies to check and accept form submissions. They’re essential to our site, and help it work properly. Without these cookies, every time you tried to submit a form, it would fail.

Session cookies

We use these to make sure you have a good experience on our site. They’re used along with the cross site request forgery prevention cookies to check and accept form submissions. If you disable them, the forms on our site won’t work - and other functionality might not work properly either.

ReCAPTCHA cookies

These cookies are used by the Google reCAPTCHA, and use a unique identifier to track people’s movements on our site.

Adobe Analytics

These cookies help us analyse how our visitors use the site. You can find out more about how Adobe Analytics is used on the Adobe privacy site.

Disabling cookies

If you’d like to find out more about disabling cookies, go to

This policy was updated on 15/9/2021

Still have some questions? We’re ready to help

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Help and support

Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

Get in touch

Give us a call or chat to us online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

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