Contact us
If you want to find out more about how to get started with Tyl, need a bit of help getting set up or troubleshooting some problems, our FAQs and videos can help.
Our FAQs might be able to help in the first instance.
- What do I do if my activation code doesn’t work?
- My card machine is unresponsive
- What should I do if I don't receive my daily settlement?
- Will my card machine work without receipt roll?
- I've forgotten my Virtual Terminal username and/or password
- I've forgotten my Tyl Portal username and/or password
- See all FAQs
How to get in touch
Already a customer?
If you can’t find the answer in our FAQs, or need more help, you can give us a call or chat online. We're open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).
May Bank Holiday opening times:
1st May (Early May) = 9am to 5pm
8th May (Coronation of King Charles III) = 9am to 5pm
29th May (Spring) = 9am to 5pm
To contact us using Text Relay, add 18001 before any of our phone numbers
New customers
If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).
To contact us using Text Relay, add 18001 before any of our phone numbers