If you want to find out more about how to get started with Tyl, need a bit of help getting set up or troubleshooting some problems, our FAQs and videos can help.
Our FAQs might be able to help in the first instance.
- How do I change the settings on my card machine?
- I've forgotten my portal login details. Can you send them to me?
- I've forgotten my username and password for my virtual terminal. What should I do?
- If my card machine is damaged or faulty, how long will it take to replace it?
- What do I do if my card machine appears unresponsive?
- What do I do if my card machine is damaged or isn't working?
- What should I do if I don't receive my daily settlement?
- What should I do if my activation code doesn't arrive or doesn't work?
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If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Friday 9am to 5pm (except bank holidays).
If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).