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Online payments

Right now, it feels like the whole world is shopping online, and there’s never been a better time for your business to join in. With Tyl by NatWest, you can accept online payments through your website, via a secure link if you don’t have a website or by phone on any secure device. Three more reasons to love Tyl.

Accepting online card payments has never been easier

Secure payment pages

Take payments through your own website with Tyl’s secure payment pages. Easily adapt the look and feel to match your brand for a seamless experience. Optimised for desktop, tablet and mobile to suit your customers’ needs.

Pay by link

No website? No problem. Send your customers a unique Tyl payment link, so they can pay directly online. Simple and safe, it protects against fraud with ‘3D Secure’ technology.

Virtual terminal

Take payments over the phone via your internet browser. Manage your transactions on any secure tablet, laptop or desktop.

Plug-in compatibility

Connect directly to our payment pages or integrate them with the most popular ecommerce shopping carts via a plug-in. Tyl is compatible with a range of plug-ins designed to make it easy to connect your way.

What do I get with online payments?

At Tyl, we love online transactions just as much as the over-the-counter ones. Our online payments facility allows you to grow your business from anywhere, on any secure smartphone, tablet or computer.

Accept payments through your website or via a handy link if you don’t have a site. Prefer talking? You can take payments over the phone via the virtual terminal. However you do business, there’s no difference in the pricing between face-to-face or remote sales.

It’s all taken care of by Tyl, all under one simple monthly fee no matter how many transactions you do.

£14.95+ VAT per month*(rolling contract)

*Price is for online payment services only. PCI and processing costs will also be charged (details in quote). To include card reader service, ask us for a personal quote.

  • Our secure online payment pages blend right in with your own branding and they're responsive design is optimised for desktop, mobile and tablet.

  • Pay by link lets you request payments from your customers using '3D secure' technology. The links are customisable to fit your brand and we send notifications when payments are complete.

  • The virtual terminal lets you accept payments over the phone and has a bunch of other features to simplify managing your online payments.

  • Use the Tyl portal at no extra cost – track your sales and check out your settlements and invoices.

  • We’re always here if you need us. If you email [email protected] we can arrange a time to chat through any online payment questions.

We make it easy to get your business online

What to expect from our secure payment pages

  • Experiment with confidence with our ‘sandbox’ test account, where you or your web developer can test everything before you go live.

  • Connect your website directly to the hosted payment page using the simple step-by-step guide.

  • Support at your fingertips via [email protected]. Dedicated support team available 9-5pm Mon-Fri. Arrange a time to suit you to go through any queries.

  • Already using an ecommerce shopping cart? Link up to some of the UK’s most popular carts using plug-ins built specifically for Tyl by ‘sellxed

Online payments

FAQs about online payments

How do I take payments online?

You can take online payments with Tyl in two easy ways:

Pay by link

You can use our virtual terminal to create a link that you email over to your customer (or you can text them, IM them, or send them a QR code, etc). When they click the link, it’ll take them to a secure payment page where they can enter their card details and pay you securely.

Pay by link is super helpful in scenarios where you’d usually get paid after you’d already delivered the goods or service, such as with an invoice (and nothing needs to be posted).

We’ve created a detailed virtual terminal user guide to help explain exactly what you can do in the virtual terminal.

Hosted payment pages

We can also help you add hosted payment pages to your website, so you can accept payments online. We’ll take the customer’s card data and redirect the payment to their bank so they can authenticate it using 3D secure. Also, as hosted payment pages technically belong to us, you won’t need to worry as much about complying with the Data Security Standard of the Payment Card Industry (PCI DSS).

To help you through the integration process we’ve created a handy hosted payment pages guide

Are online payments safe?

With Tyl, you can take payments securely online whether you’re using hosted payments pages or our virtual terminal. Taking payments in these ways helps keep your cardholder data safe and minimises your PCI exposure.

When you take payments on our hosted pages or using pay by link, you also get the added benefit of 3D Secure authentication, which helps reduce fraud and reduce your liability for chargebacks.

3DS2 is a way to make card payments more secure. Tyl is already compliant, meeting the government’s new PSD2 regulations, so you’re good to go.

What are the advantages of online payments?

There are loads of benefits of online payments:

  • They're easy to set up - you can integrate them into your website quickly and easily, and they're compatible with the most popular shopping carts.
  • Our online payment pages blend right in, and their responsive design is optimised for desktop, mobile and tablet
  • You can accept payments from all major debit and credit cards, including American Express, Visa and MasterCard
  • They give your customers a fast, secure way to pay
  • All you need is an internet connection and a computer, smartphone or tablet to load up your virtual terminal
  • You can reach even more customers than you did before, and take orders and payments outside of your normal working hours
  • Taking payments is smoother, which means you'll free up more time to work on other areas of your business
  • Your employees can use your virtual terminal from wherever they are
  • You can use our fraud protection and security checks to make sure everything’s secure

How do I access my e-commerce portal?

You’ll need to log in using the store ID and password, which will be different for each environment. Here are the links to both:

Production https://www.ipg-online.com/vt/login/

Test https://test.ipg-online.com/vt/login/natwest_tyl

It’s a good idea to make sure the live payment data is only processed via the production account. The authorisation results in the test account are simulated, so the money won’t be sent to you.

What can I do in the virtual terminal?

With the virtual terminal, you can:

  • Take payments over the phone or to generate payment links
  • See all your sales data and reports
  • Use our anti-fraud tools
  • Accept or decline if you’re using pre-authorisation
  • Process refunds (full or partial)
  • Create and manage users
  • Customise the look and feel of your hosted payment pages

How to get started

  1. Get a personalised quote

    We'll give you a super-simple price based on what your business needs, including a 30-day rolling agreement, not a fixed term.

  2. Start taking payments

    Once you're signed up and approved, we’ll help get you set up to take payments through your website. You can start taking payments by link or over the phone within 48 hours.

  3. Get Paid

    And you'll get cash hitting your account the next business day - no more waiting ages for your money to clear.

  4. Watch your trading data come to life

    See all your sales and settlements up close and personal, and watch your data come to life on the Tyl Portal (which you get to use at no extra cost).

Sound good?

More ways to take payments

Card machines

You can also take card payments with our card machines: the Clover Flex, the Ingenico Move 3500 and the Ingenico Desk 3500.

Loads of ways to take payments

Still have some questions? We’re ready to help

How much could you save?

Want to make your money go further? Get a no-obligation quote from us and see whether Tyl could be cost-effective.

Help and support

Need some help? Head to our FAQs, where we’ve hopefully got what you’re looking for. You’ll find informationand how-to videos to help you get started, manage your account, and address basic issues with your card machines. Check it out!

Call us

Time to get started with Tyl? Fab, we’re here for you. Our UK-based team is on:

0333 060 9960

We're open Monday to Friday 9am - 5pm (except bank holidays)
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