Troubleshooting

More help

Troubleshooting
I've forgotten my Virtual Terminal username and/or password

I've forgotten my Virtual Terminal username and/or password

If you've forgotten your password for your Virtual Terminal, don't worry - it's easy to reset it. Just click on the 'forgotten password' link on the Virtual Terminal login page and you'll have a new password in no time. If you've forgotten your username, give us a ring on 0345 901 0001 and we'll be able to help.

Back to top

Was this article helpful?

Search help and support

    Can't find the help you need?

    Online chat for our existing customers

    If you can’t find the answer in our articles, or need more help, you can chat to us online. 

    We're open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

    New customers

    If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).

    0345 901 0001

    To contact us using Text Relay, add 18001 before any of our phone numbers.