I've forgotten my portal username and/or password

If you’ve forgotten your password for the portal, it’s easy to reset it using the 'forgot your password?' link on the portal login screen.

If you've forgotten the email address you use to log in, ask someone in your business with administrator access to the portal. They’ll be able to log into the portal and go to the ‘Teams’ section to check which email address is registered.

If you’re the only person with administrator access, please contact the customer helpdesk via the 'chat now' button or by calling 0345 901 0001.