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Closing my Tyl account

Closing my Tyl account

If you're thinking of leaving us, we'd love to have a chat first to find out why and see if there's anything we can do.


Give us a call on the number below and we'll be able to talk you through the process.

To find out more about ending your Tyl contract, have a look at your terms and conditions, which you can find on the portal.


Do I need to give any notice before if I want to leave Tyl?

You’ll need to give us 30 days notice if you wish to leave at the end your contract. Your account will still be active during this time and you’ll be able to continue using your Tyl facilities until the end of the 30 days.


Is there a cancellation fee if I want to leave Tyl?

There may be an early termination fee applicable if you’re ending your Tyl contract early. We’ll discuss this with you when you contact us to close your account.

You can find details about your minimum contract length in your terms and conditions, which you can find on the Tyl Portal.

Can't find the help you need?

Online chat for our existing customers

If you can’t find the answer in our articles, or need more help, you can chat to us online. 

Our webchat service is available Monday to Friday 9am - 5pm (bank holidays may vary).

New customers

If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).

0345 901 0001

To contact us using Text Relay, add 18001 before any of our phone numbers.