Taking a payment on your PAX device

Taking payments in person

1. On your PAX device, open the “Nexo” or “NatWest Payments” app
    
2. Select the ‘sale’ shortcut from the app home screen
    
3. Select ‘payment’
    
4. Enter the amount and press ‘confirm’
    
5. Insert or present card
   1. Insert card into chip card reader on the bottom edge of the device, enter the pin and press ‘confirm’
   2. or, present the payment card to the contactless reader located at the top on the back of the terminal
       

Important!
Some cards, particularly those from outside the U.K. may prompt for a customer signature to be captured either on your merchant receipt or if you have an A50 terminal, on the screen itself.

It is very important that you confirm if the signature matches the one on the back of the customers card and then carefully follow the prompts on the terminal screen. Failing to confirm the signature was correct, will result in the transaction voiding after three minutes and not being processed. 

Discover how easy it is to take card payments on your PAX device. This video shows you the step-by-step process, so you can accept customer payments smoothly and keep your checkout experience running without a hitch.

Issuing receipts

1. Enter the customer’s email address and press confirm if they wish to receive an email receipt. You skip this step by pressing the back arrow on the top left of the device screen. You’ll see a confirmation page once the email receipt has been sent, press ‘done’
    
2. Once the transaction has processed you’ll see ‘success’ on the screen

Taking over the phone or mail order (MOTO) payments

If you are taking phone or mail order (MOTO) payments on your PAX, this video explains how to take payments on your PAX device. Follow the simple steps to securely process remote transactions whenever your customers need them.