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Billing and Settlement
Missed payments and arrears

Missed payments and arrears

We understand that in business, circumstances will change – and not always for the better. Here’s what to do when problems arise, and the process Tyl will follow.

Difficulty with monthly payments

If you’re worried your business may not be able to honour its monthly Tyl payments, the very first thing to do is to get in touch with the Tyl team. We understand that business has its ups and downs, and we’ll do our very best to help your through the tough times.

Call us on the number below and talk us through your difficulties, we may be able to set up a payment plan to spread your costs further, or find another solution to match your situation.

Missed payments and arrears

If you do fall behind on your monthly payments, we’ll contact you either by letter, email and/or phone to discuss the situation and how you can pay back the arrears, taking into account your current circumstances.

We may be able to set up a payment plan for you, so that you can spread the total amount, although this might not always be possible.

When you make a payment to us, we’ll use the funds to repay your oldest outstanding debt first.

If there are arrears on your account, we may place your account on an active hold. You can carry on taking payments as normal, but any payments you process will be used to offset the outstanding balance until its cleared. After that, your account will be back to normal.

For more information or to make a payment, you can call us on the number below and choose option 3, then option 5.

Cancelled direct debit

If you’ve cancelled your Direct Debit by mistake, please contact your bank who will be able to reinstate it for you.

If we are due to take a payment from you, then please also contact us on the number below and choose option 3, and then option 2, so that we can make sure your payment is successful.


“If you’re worried about your payments to Tyl, please get in touch.”

Can't find the help you need?

Online chat for our existing customers

If you can’t find the answer in our articles, or need more help, you can chat to us online. 

We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

New customers

If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).

0345 901 0001

To contact us using Text Relay, add 18001 before any of our phone numbers.