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Billing and Settlement
Receiving your funds

Receiving your funds

Receiving my funds

You should get your daily settlement by the end of the business day, the day after the transactions took place.

Occasionally there'll be delays, for example if a customer has raised a dispute or asked for a refund. There may also be occasions where we need to review a transaction before we can pay it into your account, we’ll aim to do this as quickly as possible but we may need to speak to you to verify some of the transaction details.

If your settlement hasn't landed in your account give us a call on the number below and choose option 3, then option 2. We'll help you get it sorted as soon as possible.

Viewing my settlements

You can view your settlements in your Tyl portal.

On the Overview tab you’ll see today’s settlement - This is the amount we’ll pay into your bank account depending on your settlement method (net or gross). It’s the total value of all your customer transactions from the previous day, including cashback and tips, but we’ve deducted refunds, reversals and chargebacks.

By visiting the ‘Payments’ > ‘Settlements’ tab you’ll be able to see all past settlements to your bank account from Tyl, you can filter these accordingly by:

  • Date: day, week, month, custom period
  • Amount
  • Status: Paid, In Progress, Payment rejected, Debit in progress
‘Settlement’ refers to the clearing of funds from authorised transactions into your bank account.

Can't find the help you need?

Online chat for our existing customers

If you can’t find the answer in our articles, or need more help, you can chat to us online. 

We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

New customers

If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).

0345 901 0001

To contact us using Text Relay, add 18001 before any of our phone numbers.