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How does a Pre-Auth work?

When you make an authorise-only payment, the card issuer confirms that the card number and CVC are valid, and that the address details provided match the card’s billing address. A balance is then held against the card for a short period of time until you decide to complete or void the transaction. The amount of time the funds are held will vary by card type, your industry type, and the card issuer.

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If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

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Help and support

Everyone needs a helping hand sometimes. So if you’re unsure about your next steps, head to our FAQs. We’ve put together some useful tips and how-to videos to help you get set up, manage your account, and figure out any issues with your card machines. Easy as pie.

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Fancy a chat about getting started with Tyl? Fab, we’re here for you. Our UK-based team is on:

0330 162 8383

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We're open Monday to Saturday 8am - midnight (except bank holidays) and 9am - 5pm on Sundays.

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