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Can I process Pre-Auth transactions?

You may only offer Pre-Authorised transactions if we allow you to do so and then only in accordance with the merchant operating instructions, and any other requirements we need to inform you about.

Pre-Auth transaction disputes

To reduce the likelihood of disputes you should let your Customer know:

− The pre-authorisation amount;

− That the available funds on their card will be reduced by this amount.

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Help and support

Everyone gets stuck sometimes. So, if it happens to you, head to our FAQs. We’ve put together loads of helpful info and how-to videos to help you get set up, manage your account, and sort basic issues with your card machines. Easy peasy.

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0345 901 0001

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