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Issuing a customer receipt

When you process a transaction on your clover device you can issue your customer a receipt in three ways should they want one.

  • Paper receipts
    Paper customer receipts are optional. Once the transaction has processed press ‘Print’ on the screen to issue a paper receipt. You can re-print the receipt again later if you need to by finding the transaction in the transactions app, press ‘Receipts’, ‘Print’ and ‘Done’.
  • Email receipts
    You’ll need to be connected to the internet to send an email receipt so make sure your device is connected to Wi-Fi or 3G/4G depending on your device compatibility. Once the transaction has processed simply press ‘Email’ and enter the customer’s email address.
  • Text receipts
    To issue a text receipt, once the transaction has processed simply press ‘Text message’ and enter the customer’s mobile number. Make sure you use the '+' and the international country code (+44 for the UK).

Personalising receipts

If you have a Clover card machine, you can add information and links to your receipts by taking the following steps:

  1. Head to the Clover web dashboard
    To do this, head to Clover Web dashboard (click on the ‘Business’ tab within the Tyl portal > then ‘Locations’ and then click ‘Visit the Clover portal’). Click Setup, then click Payment Receipts.
  2. Add custom header and footer text
    Text can include advertising specials, sharing your store’s Wi-Fi password, or even a customer feedback survey URL.
  3. Add a logo or custom image
    Add your businesses logo or a custom image to your receipt to help customers retrieve receipts more easily and remember your brand.
  4. Add order notes
    If you’ve taken an order using the Register app and have added notes to the order, you can display these on receipts.
  5. Add cashier name
    This information can be helpful if customers have questions about a transaction and you need to know which cashier helped them.
  6. Show item breakdown
    Select this option to print the specific items purchased on the receipt, rather than just the total order amount. In order for this to work, you’ll have to have your inventory set up and use the Register app to take payments.
  7. Add a link to your website
    Links will be click-able on emailed receipts, and printed on paper ones. Note, your URL needs to have http:// or https:// in it.
  8. Add a barcode
    When scanned by your card machine, these bar codes will display information about that order.
  9. Customer information
    Select this option to print customer information such as name and address on payment receipts. In order to do this you’ll have to create a profile for your customer in the Customers app.

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