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Forgotten you're username or password?

If you've forgotten your password for your Virtual Terminal, don't worry - it's easy to reset it. Just click on the 'forgotten password' link on the Virtual Terminal login page and you'll have a new password in no time. If you've forgotten your username, give us a ring on 0345 901 0001 and we'll be able to help.

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Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

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