Receipts
The NatWest Tap to Pay app provides four different methods of providing a receipt to your customer, should they want one. A receipt can be issued for a successful payment, declined transaction, refund or voided transaction.
Issuing a customer receipt
Email
Once the transaction has processed simply press ‘Email’ and enter the customer’s email address.
Text/SMS
Once the transaction has processed simply press ‘Text message’ and enter the customer’s mobile number. Make sure you use the '+' and the international country code (+44 for the UK).
QR code
Once the transaction has processed simply press ‘QR’. A QR code will be generated which can be read by the customer’s phone camera, if QR reading functionality is available on that device.
Printed via a Bluetooth connected printer
Once the transaction has processed simply press ‘Printer’ to print the customer a physical receipt. You will need to have already set up and connected a Bluetooth printer to use this option.
How can I connect my printer?
On NatWest Tap to Pay app:
- Tap on the settings 'cog' icon on the top-right of the home screen.
- Tap 'Set printer'.
- If your phone's Bluetooth isn't enabled, you'll be asked to turn it on.
- Once Bluetooth is on, you'll see a list of all Bluetooth-enabled printers/devices you can connect to (make sure your printer is on and Bluetooth enabled).
- Select your printer from the list and follow the instructions to complete setup.
What will a customer see on their SMS receipt?
When your customer requests an SMS receipt, you'll be asked for their mobile phone number (along with country code (UK is 44)). Once sent, the customer will receive a text on their smartphone from the SMS carrier (such as 'O2' or 'EE', etc). - required confirmation
The text receipt will include your merchant name plus the payment/refund/void amount.