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How do I take payment over the phone on my Ingenico?

You are able to take phone payments on your Tyl Ingenico terminals if your account has been set up to do so. If you’d like to set up your account to take phone payments, please call us at 0330 173 5113.

Once phone payments are activated on your account, follow these steps to take a payment:

Navigate to phone payment: Main menu > services > payment > TO payment

Enter transaction amount

Enter PAN

Enter expiry date (must be MM/YY)

Enter security code (CVD)

For the AVS check, type in the mandatory required fields Address Line and Postal Code, and if you have the information to hand, the Optional fields Town Name and Country. The AVS check will confirm whether the Address Verification and the CVD check has been successful, not successful or part successful.

Complete the transaction and the receipts will print.

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    Help and support

    Everyone gets stuck sometimes. So, if it happens to you, head to our FAQs. We’ve put together loads of helpful info and how-to videos to help you get set up, manage your account, and sort basic issues with your card machines. Easy peasy.

    Call us

    Fancy a chat about getting started with Tyl? Fab, we’re here for you. Our UK-based team is on:

    0345 901 0001

    We're open Monday to Friday 9am - 5pm (except bank holidays)

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