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What is a chargeback?

A chargeback is the process followed when a card holder disputes a transaction on their bank account. Card holders are able to dispute any transaction they have on their bank account, but the chargeback process is in place to ensure that only fraudulent transactions or purchases that don’t live up to expectations are refunded back to the card holder.

There are several situations that may result in a chargeback being raised:

  • Fraud or unauthorized charges to an account.
  • Goods or services not delivered/provided.
  • Damaged or defective goods.
  • Incorrect charges or errors such as a duplication.

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