Managing employees
How do I add a staff member to my NatWest Tap to Pay account?
Call us to add multiple staff members as 'Cashiers' to your account, so they can use Tap to Pay on your behalf on their own devices.
1. Call Tyl helpdesk on 0345 901 0001 (and choose option 3) with your Merchant ID number handy and ask to add a cashier to Tap to Pay merchant
2. We'll ask for:
- staff member's full name
- their email address which will be used to register to the app.
3. We'll send your staff member a notification email and a separate
If staff are using NatWest Tap to Pay on their own devices, is it easy to see which staff member took which transaction and when?
Yes. As the business owner, you can see the full details of all the transactions, who handled the sale/refund/void and when. The staff member ('cashier') can only see their own transactions.