Important Information
Complaints
Troubleshooting
- Changing the settings on my card machine
- Daily settlement not received
- Forgotten you're username or password?
- Forgotten your portal login details?
- If my card machine is damaged or faulty, how long will it take to replace it?
- My card machine is damaged or not working
- What do I do if my card machine appears unresponsive?
- What should I do if my activation code doesn't arrive or doesn't work?
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If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).