We’re here to help – even on WhatsApp!
To make things easier for you, Tyl by NatWest may contact you via WhatsApp to support you with your account.
We might reach out for:
- Incident updates
- Product support
- General help and guidance
Stay safe while using WhatsApp
Look for the verified badge next to our contact name when chatting to us.
Add our official WhatsApp number to your contacts. For help adding our business contact number go to the WhatsApp help centre.
Tips for using WhatsApp securely
Your security is our top priority. Here are some tips to stay safe while using WhatsApp:
Verify your contacts and make sure it’s us:
Always verify that you’re communicating with our official WhatsApp number. If you receive messages from unknown numbers claiming to be us, report them immediately.
You’ll always see a WhatsApp verified business badge next to our contact name when you’re chatting to us on WhatsApp – if it’s not there, then it’s not us.
Find out more from WhatsApp’s advice on how to verify a contact.
Avoid sharing sensitive information:
Never share your full PIN or passwords over WhatsApp.
And remember:
- We’ll never ask you for your full PIN or password
- We’ll never ask you to move money or make a payment on WhatsApp
- If you’re ever unsure, stop the conversation and contact us on a number you trust
You can find more information on text message fraud on our Business Security Hub.
Enable two-step verification and chat lock:
Add an extra layer of security to your WhatsApp account by enabling two-step verification and Chat Lock. These features help protect your account from unauthorised access.
Find out more from WhatsApp: