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My card machine is damaged or not working

If your card machine is damaged or just not working, give us a call on 0345 901 0001 (choose option 3, then option 1, then select your card machine). We'll try and fix it over the phone first, and if that doesn't work, we'll get a replacement sorted for you so we can get you back up and running asap.

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If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

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    Help and support

    Need some help with your Tyl device? Visit our FAQs, where we’ve put together loads of helpful info and how-to videos to help you get set up, manage your account, and sort basic issues with your mobile card machine. Piece of cake!

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    Call us

    Ready to get started with Tyl? Fab, we’re here for you. Our UK-based team is on:

    0330 162 8383

    To contact us using Text Relay, add 18001 before any of our phone numbers.

    We're open Monday to Saturday 8am - midnight (except bank holidays) and 9am - 5pm on Sundays

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