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My card machine is damaged or not working

If your card machine is damaged or just not working, give us a call on 0345 901 0001 (choose option 3, then option 1, then select your card machine). We'll try and fix it over the phone first, and if that doesn't work, we'll get a replacement sorted for you so we can get you back up and running asap.

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If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

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If you fancy getting a bit more bang for your buck, get a no-obligation quote from us and see if you could save on your current rates.

Help and support

Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

Get in touch

Give us a call or chat to us online. We’re open Monday to Friday 9am to 5pm (except bank holidays).

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