Signing and accepting my agreement
I’ve bookmarked the old portal, how do I access the new one?
We’ve launched a new portal for Tyl customers. If your link or bookmark is taking you to the old site, please log in to the new portal using the link in your most recent Tyl email.
Make sure to save that link as a bookmark or favourite, so you can access the latest Tyl features on your account.
My bookmark isn’t working - what now?
We’ve launched a new portal for Tyl customers. If your link or bookmark is taking you to the old site or not working at all, please log in to the new portal using the link in your most recent Tyl email.
Make sure to save that link as a bookmark or favourite, so you can access the latest Tyl features on your account.
What happens after I sign my agreement?
Once your agreement is signed, we’ll carry out any final checks and confirm the next steps. You’ll get an email once your account is all set up.
Can I sign my agreement later?
Yes, but we recommend signing as soon as possible to keep your application moving and help you start taking payments. You can always log back into the portal and pick up where you left off.
Please note that your quote and agreements will expire after 60 days - after that, you’ll need to contact our Help Desk to restart your application.
I need to speak to someone before signing - what should I do?
If you have any questions or concerns about your agreement, you can call 0345 901 0001 to reach our customer helpdesk. You can also reach out to your Tyl representative, if you’ve been working with one.
Why doesn’t my activation link work anymore?
The activation link in your email is a one-time link. It’s only used the first time you create your account. Once you’ve signed up, you’ll need to log in through the website or directly via the portal login page instead:
What if I lose my activation email?
If you’ve already signed up, you don’t need it again — simply use the portal login. If you haven’t yet signed up, please contact us on 0161 605 6626 and we’ll resend your activation link.