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Can I take payments even though my card machine has run out of receipt roll?

No, you'll need receipt roll in your card machine for the transaction to be processed. Without it, it won't go through. If you've run out, you can order receipt rolls from Primatel - just go to https://www.primatel.co.uk/index.php and choose NatWest Tyl from the Machine Provider drop down menu.

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Everyone gets stuck sometimes. So, if it happens to you, head to our FAQs. We’ve put together loads of helpful info and how-to videos to help you get set up, manage your account, and sort basic issues with your card machines. Easy peasy.

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