Get a quoteSkip to main content

What should I do if I get a chargeback request?

If a chargeback has been made against your business, we’ll get in touch with you by email informing you about the chargeback. This will cover some details such as the reason for the chargeback, the date the transaction occurred and the transaction amount.

We will ask you to share some evidence of this transaction to help us defend this chargeback for you. For example, in a card not present environment where goods are collected from the merchant location, a signature from the Cardholder on collection or a copy of the identification shown will be considered as compelling evidence. You’ll then need to reply with this information within the time frame mentioned.

If you have any questions around the evidence asked for or need more help, you can give us a call or chat to us online.

Already a Customer?

If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

Still have some questions? We’re ready to help

How much could you save?

If you fancy getting a bit more bang for your buck, get a no-obligation quote from us and see if you could save on your current rates.

Help and support

Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

Get in touch

Give us a call or chat to us online. We’re open Monday to Friday 9am to 5pm (except bank holidays).

Get a quote