See how our exciting partnership with the POS company is helping drive the success of this Mayfair hospitality venue.
Key takeaways
• Tyl have teamed with akru to bring POS and payments together.
• Speed and simplicity are key for hospitality.
• Flexible and fast payments in-person or via e-commerce.
• Keep track of sales and orders with Tyl and akru’s dashboards.
• Hospitality businesses could benefit from Tyl’s payments and akru’s POS.
We headed over to London’s luxurious Mayfair, to sample the equally luxurious hospitality of Tyl customer, The Caviar Bar. General Manager, Hedi Bouchier was keen to show us how Tyl is partnering with POS provider, akru, to help her hospitality business taste even sweeter.
Talking of taste, it’s a gorgeous venue. Green marble floors, underlit to bring the patterns to life and make you feel like you’re walking on glass. A sweeping bar, decked with glassware and bottles from around the world just crying out for a request for a complicated cocktail or ‘straight-up’ single malt. And in pride of place, a huge refrigerator, chock full of smoked salmon, cheese and The Caviar Bar’s own brand of caviar – the delicacy of… Kings?
“My father started the restaurant” Hedi tells us, “to show that caviar is not just an expensive luxury”. With their own importing business, their bespoke brand of caviar is their signature ingredient and the reason they can keep prices down.
Tucking into payments
As both a restaurant and an importer, reliable payments are vital.
“Most customers pay with card” says Hedi, “it’s important we have a system that is easy to use”. With simplicity as a driving factor, it’s not surprising that The Caviar Bar turned to Tyl by NatWest for their payments. With a card reader for in-person payments in the restaurant and Tyl’s e-commerce platform looking after online transactions for their imports, they felt in safe hands. “It’s very easy to track everything” says Hedi.
Perfect hospitality
As well as monitoring payments, tracking orders and stock are also essential to a restaurant business like The Caviar Bar. Having an excellent POS system is a must-have. Thankfully, Tyl has teamed up with akru to combine payments and ordering into one, easy-to-use package.
“It was important to us that Tyl and akru were one package. We were already using Tyl for our payments… and we really liked how simple and easy akru was. Using them together was a really good match.”
The Tyl/akru team-up means hospitality businesses such as The Caviar Bar, can deliver smooth, efficient service and simple, reliable payments in one package.
A powerful partnership
The Tyl and akru package helped deliver simplicity, reliability and security to Hedi’s business. Plus the speed of payments – cash in her account the next business day – and the insight that Tyl’s portal and akru’s systems gives to her business.
“You can get a clear picture of what’s happening at the restaurant, even if we're not there.”
“It’s important for us to have a well-known brand involved. Having a bigger bank such as NatWest involved they’re more likely to trust us with their payments.”
“I wouldn’t change a thing about Tyl and akru, because they’ve supported our business needs perfectly.”
Thanks to Hedi and the team at The Caviar Bar for their time (and a delicious lunch). You can find out more about them at caviarbaruk.com. The Tyl and akru teams can’t wait to see what’s next for the ambitious business. Check out our other case studies for insight into other sectors and challenges.
Join the Tyl family
If you’re interested in seeing whether Tyl and akru could help your hospitality business cook up a storm, you can request a quote here or you can contact us for more info below
Tyl eligibility criteria, T&Cs and fees apply. Early cancellation fees may apply. Additional fees may apply for data usage or app downloads. Additional fees will apply for akru POS capabilities. Please see akru.co.uk for their specific terms and conditions.