Hear how this Hertfordshire automotive business switched to Tyl by NatWest to help with cashflow, payment management and… answering the phone.
Key takeaways:
- Cashflow is important, Tyl’s next business day settlement could help.
- Keep your finger on the pulse of your payments through Tyl’s portal – online or app.
- The portal could save you time.
- Tyl’s card machines are easy to use and can even support phone payments.
- Tyl is there to support with a responsive and friendly UK-based team.
We spent some time with Andy Enstone, Director of Croxley Car Centre, devoted Watford FC fan and Tyl customer, to find out how Tyl has been driving his automotive business forward. Watch the video below or read on to find out more.
A brand you can trust
It’s a crisp spring morning when we first meet Andy, but he warms us up with talk of his twin passions – football and his car sales business. Croxley Car Centre has been going over 25 years and Andy puts that down to building a trusted relationship with his customers, and earning a reputation for quality. So, when Andy was looking for card payments, linking up with someone he could rely on was key.
“Cashflow is vital to keeping [the business] running” Andy tells us, so Tyl’s next business day settlement was one of the reasons he switched to us. But like his cars, it wasn’t just about speed, it was also about control.
Information super highway
“Tyl… gave me the knowledge of how the money was coming in” Andy’s referring here to Tyl’s portal, where you can get regularly updated reports and data that let you get under the bonnet of your sales and your customers.
The portal gives Andy easy access to see when he’s been paid, how much and by whom.
“[Before joining Tyl] I’d have to go through all the receipts” Andy says, “the portal saves me a lot of time. I can go online or enter the app to find things going back months”.
Pain-free in-person payments
As well as selling cars, Andy’s business is also a thriving repair centre. This means over-the-counter payments are common place for things like replacing tyres or MOTs, and he’s a fan of the Tyl card machine he chose – “very helpful; it’s easy to operate and I can even take payments over the phone”.
Tyl is here to help
Talking of the phone, Andy talks a lot about how helpful the UK-based Tyl team has been when he’s called them:
Being able to call and speak to someone – that’s vital. I can phone up and go through to someone, or they’ll come back to me”.
If you’ve been inspired by Andy’s story and are interested in seeing what Tyl by NatWest could do for your business, you can request a quote here.
Thanks to Andy and the team at Croxley Car Centre for their time, and look forward to working with them for years to come. Check out our other case studies for insight into other sectors and challenges.
Tyl eligibility criteria, T&Cs and fees apply. Early cancellation fees may apply. Additional fees may apply for data usage or app downloads.