How do I combat Card Not Present (CNP) fraud?
It’s important that you’re careful when you’re taking payments over the phone. If you have any suspicions during the transaction, it’s a good idea to do some further checks before you continue.
There are a number of things you can look out for when you’re taking payments from your customers:
- If they’re not sure of their address details
- If they claim they’ve forgotten some details
- If they use multiple cards after one has been declined
- If they’re making lots of transactions or transactions that are high value
- If they’re buying unusually large quantities
- If they’re buying multiple identical items
- If they give you the right billing address, but then ask for their order to be sent to a different address
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If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).