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How do I combat Card Not Present (CNP) fraud?

It’s important that you’re careful when you’re taking payments over the phone. If you have any suspicions during the transaction, it’s a good idea to do some further checks before you continue.

There are a number of things you can look out for when you’re taking payments from your customers:

  • If they’re not sure of their address details
  • If they claim they’ve forgotten some details
  • If they use multiple cards after one has been declined
  • If they’re making lots of transactions or transactions that are high value
  • If they’re buying unusually large quantities
  • If they’re buying multiple identical items
  • If they give you the right billing address, but then ask for their order to be sent to a different address

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Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

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