Find out about how this professional services company turned to Tyl for savings, streamlining and a strong back four.
Key takeaways:
- Tyl could save you money on your current provider.
- Tyl’s virtual terminal puts useful information at your fingertips.
- Tyl is easy to use and helped streamline the Commercial Filters business.
- According to Commercial Filters, Tyl is ‘perfect’.
- NatWest has lots to offer businesses – card payments, Mentor (for HR), financing and more*.
*Please note, for NatWest products, security may be required. Product fees may apply. Finance is subject to status.
We visited Commercial Filters in Lancashire to chat with the father and daughter finance team, Dave and Alaia Keane about their experiences with Tyl.
The Rochdale-based company is a leading light in the supply of (as their name suggests) filters for commercial use. Filters for everything from a little personal generator to an ocean-going super tanker, and Tyl doing the hard work of powering all their sales. Enjoy the video below or read on to find out more.
Dave, Alaia and the team make us feel right at home in their smooth operation tucked away on an industrial estate, a stone’s throw from Rochdale’s historic centre. They’re already making sales when we arrive; the phones are ringing, tradesmen are ordering supplies over the counter and huge online purchases are being picked, packed and dispatched.
It’s a full-service place. It’s no wonder Commercial Filters needs a card payments service that has their back.
How it began
“Card payments are very important to us,” Alaia, Finance Assistant, tells us. “And our previous provider was getting a little expensive.”
Keeping costs down is important for any business, so Commercial Filters went looking for a new card provider. They didn’t have to look far…
“We have a good relationship with NatWest” said Dave, Finance Director. “We’ve done finance with them… NatWest Mentor… so, when we heard about Tyl, we gave it a look”.
(Please note, for NatWest products, security may be required. Product fees may apply. Finance is subject to status.)
How it’s going
At time of writing, Commercial Filters have been using Tyl now for two years, so we asked how things were going.
“We’ve not looked back,” says Dave, “and we’re using it every day.”
“It’s really easy to use,” Alaia tells us. “So much better than our previous provider.”
Better for their business
Commercial Filters uses two card machines, one at each of their premises, along with Tyl’s virtual terminal for taking payments over the phone. The staff have been given training and access, empowering them to take payments in person or on calls.
The virtual terminal has been a particular winner for Commercial Filters. Alaia calling it a ‘pleasant surprise’. She’s impressed at the level of information captured and presented there – who’s paid, when and any issues with the payments. And with invoice and order numbers all present, any refunds are straightforward making things simple for her and her customers.
“Having Tyl makes [our business] more streamlined” says Alaia.
Quiet supporter
Dave likens Tyl to a football defender, “You only notice [the defender] when they mess up; you only notice your card payments when something goes wrong…”
And in Dave’s opinion, “With Tyl, nothing goes wrong.”
At Tyl, we’re always keen to do more for our customers, so we asked if there was anything Tyl could do better, and Alaia summed up their relationship with Tyl perfectly…
“There’s nothing you could do for us to improve – this is perfect.”
Thanks to Dave, Alaia and the team for their time; pop “Commercial Filters” into your favourite search engine to find out more about their business. We look forward to watching them continue to go from strength to strength with Tyl. Check out our other case studies for insight into other sectors and challenges.
Join the Tyl family
If you’re interested in seeing whether Tyl by NatWest could be ‘perfect’ for your business, you can request a quote here or you can contact us for more info below
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