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How does the virtual terminal work?

The virtual terminal is a secure online portal where you can enter order details you've taken over the phone or send a request to your customer to pay securely online (we call this pay by link). Taking payments with the virtual terminal is easy, but whenever you're taking payments where your customer isn't present, there's extra risk of fraud involved. That's why it's really important to stay aware when you're taking payments this way and make sure you verify that your customer is who they say they are.

We’ve created a detailed virtual terminal user guide (PDF)virtual terminal user guide (PDF) to help explain exactly what you can do in the virtual terminal.

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Help and support

Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

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