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Why is my account on ‘active hold’?

If there are arrears on your account, we may place your account on an active hold. You can carry on taking payments as normal, but any payments you process will be used to offset the outstanding balance until its cleared. After that, your account will be back to normal.

Already a Customer?

If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

Still have some questions? We’re ready to help

Will you save money?

If you fancy getting a bit more bang for your buck, get a no-obligation quote from us and see if you could save on your current rates.

Help and support

Need some help with your Tyl device? Visit our FAQs, where we’ve put together loads of helpful info and how-to videos to help you get set up, manage your account, and sort basic issues with your mobile card machine. Piece of cake!

Call us

Ready to get started with Tyl? Fab, we’re here for you. Our UK-based team is on:

0330 162 8383

To contact us using Text Relay, add 18001 before any of our phone numbers.

We're open Monday to Saturday 8am - midnight (except bank holidays) and 9am - 5pm on Sundays

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