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Why is my account on ‘active hold’?

If there are arrears on your account, we may place your account on an active hold. You can carry on taking payments as normal, but any payments you process will be used to offset the outstanding balance until its cleared. After that, your account will be back to normal.

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If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

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Help and support

Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

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Give us a call or chat to us online. We’re open Monday to Friday 9am to 5pm (except bank holidays). Saturday and Sunday 10am to 3pm.

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