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What happens if I’m in arrears?

If you fall behind on your monthly payments, we’ll contact you either by letter, email and/or phone to discuss the situation and how you can pay back the arrears, taking into account your current circumstances.

For more information, you can call us on 0330 173 0430 and choose option 3, then option 5.

Already a Customer?

If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

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    To contact us using Text Relay, add 18001 before any of our phone numbers.

    We're open Monday to Saturday 8am - midnight (except bank holidays) and 9am - 5pm on Sundays

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