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What happens if I’m in arrears?

If you fall behind on your monthly payments, we’ll contact you either by letter, email and/or phone to discuss the situation and how you can pay back the arrears, taking into account your current circumstances.

For more information, you can call us on 0345 901 0001 and choose option 3, then option 5.

Already a Customer?

If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

Still have some questions? We’re ready to help

How much could you save?

If you fancy getting a bit more bang for your buck, get a no-obligation quote from us and see if you could save on your current rates.

Help and support

Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

Get in touch

Give us a call or chat to us online. We’re open Monday to Friday 9am to 5pm (except bank holidays). Saturday and Sunday 10am to 3pm.

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