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How do I pay off arrears?

We may be able to set up a payment plan for you, so that you can spread the total amount, although this might not always be possible. We’ll let you know how you can pay back the arrears when we get in touch. If you need to pay off the whole amount you can do so by calling us on 0345 901 0001 and choose option 3, then option 5.

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If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

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Help and support

Our FAQs provide some useful tips and how-to videos to help you with your account and card machines.

Get in touch

Give us a call or chat to us online. We’re open Monday to Friday 9am to 5pm (except bank holidays). Saturday and Sunday 10am to 3pm.

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