Daily settlement not received
You should get your daily settlement by the end of the business day, the day after the transactions took place. Occasionally there'll be delays, for example if a customer's raised a dispute or asked for a refund. If your settlement hasn't landed in your account, we're really sorry - give us a call on 0345 901 0001 and choose option 3, then option 2. We'll help you get it sorted asap.
Already a Customer?
If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).