I'm a new customer
- Use the Quick Start guide to get your shiny new card machine all set up. You'll find your guide in the box.
- Activate your card machine, using the setup codes we've emailed you.
- Connect up to Wi-Fi, and change your SIM card settings if you want to, using the Wireless Manager app.
- Get to know your card machine, and check out our how-to videos at www.youtube.com/c/TylbyNatWest
- Log in to the Tyl portal and explore - this is where you'll see your trading data come to life. And it's a good idea to bookmark the portal, too.
- Get your PCI sorted - we'll send you an email reminder so you can make sure you're PCI compliant.
Already a Customer?
If you can’t find the answer in our FAQ, or need more help, you can give us a call or chat online. We’re open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).