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I'm a new customer

  1. Use the Quick Start guide to get your shiny new card machine all set up. You'll find your guide in the box.
  2. Activate your card machine, using the setup codes we've emailed you.
  3. Connect up to Wi-Fi, and change your SIM card settings if you want to, using the Wireless Manager app.
  4. Get to know your card machine, and check out our how-to videos at www.youtube.com/c/TylbyNatWest
  5. Log in to the Tyl portal and explore - this is where you'll see your trading data come to life. And it's a good idea to bookmark the portal, too.
  6. Get your PCI sorted - we'll send you an email reminder so you can make sure you're PCI compliant.

Already a customer and need help now?
Drop us a line on live chat.

Still have some questions? We’re ready to help

How much could you save?

Want to make your money go further? Get a no-obligation quote from us and see whether Tyl could be cost-effective.

Help and support

Need some help? Head to our FAQs, where we’ve hopefully got what you’re looking for. You’ll find informationand how-to videos to help you get started, manage your account, and address basic issues with your card machines. Check it out!

Call us

Time to get started with Tyl? Fab, we’re here for you. Our UK-based team is on:

0333 060 9960

We're open Monday to Friday 9am - 5pm (except bank holidays)
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